Payment Terms & Cancellations
The standard model is prepayment, with production and dispatch beginning only after cleared funds are confirmed.
Payment Terms & Cancellations
How payments are handled before production and what happens in late-payment or cancellation situations.
What is the standard payment model?
Unless a different arrangement is confirmed in writing, wholesale orders are handled on a prepayment basis.
Which payment methods are accepted?
Accepted methods may include international bank transfer and, where available, authorised card or gateway payments. The applicable options are confirmed through the relevant commercial documents.
When does production begin?
Production and dispatch preparation begin only after the finance team confirms that cleared funds have arrived and have been matched to the correct order reference.
Who bears bank charges and FX-related costs?
Bank charges, intermediary fees and foreign-exchange-related costs on the buyer’s side are the buyer’s responsibility. The full net invoice amount must reach the seller.
Are partial prepayments or milestone payments possible?
They may be possible where expressly agreed in writing. In such cases, the specific written schedule overrides the general prepayment rule.
Can a confirmed order be cancelled at any time without consequence?
No. If cancellation is requested after production has started, completed items, allocated raw materials and work in progress may still be chargeable.
What can happen in cases of overdue or problematic payment?
Depending on the written commercial framework and applicable law, production, dispatch or new orders may be suspended. In risk-sensitive cases, payments may also be refused, reversed or refunded and the order may be cancelled.